Navy Gateway Inns & Suites FAQ

1. Who is eligible to stay?
  Please see NGIS Lodging Patron Eligibility

2. How can I get base access?
  A lodging reservation does NOT guarantee base access. Base access restrictions may apply.
Please contact the Pass and ID Office prior to your arrival for access requirements.

3. Are pets allowed at NGIS?
  Military Working Dogs and Service Dogs are authorized.
Pet friendly guest rooms are available at select NGIS locations. Please click to see our pet policy for reservations, eligibility, fees and guest responsibilities. Information is also available at the NGIS front desk.

4. Which credit cards are accepted at Navy Gateway Inns & Suites?
  Navy Gateway Inns & Suites accepts Visa, MasterCard, Discover and American Express.

5. How do I guarantee my room for late arrival?
  • Non-guaranteed reservations will be cancelled at 1800 on the day of arrival.
  • A guaranteed reservation is confirmed with a valid credit card.
  • Please contact your destination’s front desk to inform of your late arrival.

6. How do I make a reservation?
  Reservations are available online and by calling 1-877-NAVY-BED (1-877-628-9233) 24/07.

Online reservation:
Choose your destination and select Check Availability. At the reservation page fill in your arrival date, departure date, number of guests, purpose of visit, gender, service, and pay grade. Choose accommodation and follow instructions on the screen.
  • Rank will populate after you select service and pay grade.
  • If “Call for Availability” message displays, you must make your reservation via telephone.
  • For Information related to creating an online profile, password or any issue with the website, please see Support FAQ, contact support
  • If you cannot make an online reservation, call 1-877-628-9233.

Phone reservation:
Dial 1-877-NAVY-BED (1-877-628-9233). When prompted press ‘1’ for NGIS. Then press ‘1’ reservations or press ‘2’ for group reservations.

7. What are civilian pay grades CV1, CV2, and CV3?
  • CV1, CV2, and CV3 are civilian pay grades equivalent to GS and NAF.
  • CV1 is equivalent to GS1 – GS13/NAF1 – NAF3
  • CV2 is equivalent to GS14+/NAF4+
  • CV3 is a CIV SES

8. How do I get a Certificate of Non-Availability (CNA) if there are no rooms available online?
  Guests may call 1-877-NAVYBED (628-9233) for assistance with reservations or a CNA.

At select locations, NGIS has also partnered with commercial hotels offering rates at or below per diem while providing safe and secure lodging that meets DoD Lodging Standards. When DoD lodging is not available at these specific locations, NGIS will accommodate travelers at a commercial hotel partner, if available, or will issue a Certificate of Non-Availability (CNA).

See CNA instructions

9. What are the NGIS cancellation policies?
  • Guaranteed reservations not cancelled by 1800 on the day of arrival or not checked in by 1100 the following day will be assessed one night’s room charge at the room rate reserved.
  • All fees collected will be charged to the credit card provided on the original reservation.
  • Charges are non-refundable.

10. How do I cancel or change a reservation?
  • Cancel Online: Select your NGIS location. Once the location comes up click on Check Availability. A new page will appear on the left side. Enter the email address you used to create your profile and log in. Once you are logged in you can view your reservation. Click on the View Reservations link. Then click on the Cancel link. If you are sure you want to cancel, choose the Ok button. Otherwise, choose the cancel button to leave your reservation unchanged. The screen will refresh. A red icon will appear next to the reservation letting you know your reservation is cancelled.
  • Cancel by Phone: Dial 1-877-NAVY-BED (1-877-628-9233). When prompted press ‘1’ for NGIS. Then press ‘1’ reservations or press ‘2’ for group reservations.
  • Change Reservation Online: Changes to an existing reservation are not available online.
  • Change Reservation Online: Changes to an existing reservation are not available online.

11. How do I speak with an NGIS customer service representative?
  Please call 1-877-NAVY-BED (1-877-628-9233).


For Group Reservations of 10 or more rooms or for any special requirements please call 1-877-NAVY-BED

Creating comfortable guest services for those we serve: Today and Tomorrow