Who is eligible to stay?
Authorized patrons for Navy Lodges include:
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Active Duty and their family members
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Surviving spouses and their family members (18 years of age or older with ID card)
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Reserves/National Guard and their family members
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US Coast Guard and their family members
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Delayed Entry Program and Delayed Training Program
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Retired Military and their family members
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International Military and family members (for leisure, contact the DoD Reservation Center for base specific guidelines at 800-628-9466)
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Department of Defense civilians and their family members, U.S. Public Health Service, Red Cross, National Oceanic and the Atmospheric Administration
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Others separated from the Armed Forces and their family members (0-100% Disabled Veterans, Caregivers, members under the Transition Assistance Management Program, VSI, SSB, Medal of Honor Recipients, former POWs, and Purple Heart Recipients
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Armed Forces Exchange associates and their family members
To confirm eligibility or for additional information, please call the DoD Reservation Center at 800-628-9466
How can I get base access?
A lodging reservation does NOT guarantee base access. Base access restrictions may apply.
Please contact the Pass and ID Office prior to your arrival for access requirements.
Are pets allowed to stay?
Military Working Dogs and Service Dogs are authorized.
Pet friendly guest rooms are available at select NGIS and Navy Inn locations.
Please click
to see our pet policy for reservations, eligibility, fees and guest responsibilities. Information is also available at the NGIS and Navy Inn front desk.
Which credit cards are accepted at Navy Gateway Inns & Suites and Navy Inns?
Navy Gateway Inns & Suites and Navy Inns accepts Visa, MasterCard, Discover and American Express.
How do I guarantee my room for late arrival?
Non-guaranteed reservations will be cancelled at 1600 on the day of arrival.
A guaranteed reservation is confirmed with a valid credit card.
Please contact your destination’s front desk to inform of your late arrival.
How do I make a reservation?
Reservations are available online or please dial 1-833-NHGSERV (1-833-644-7378) for further assistance.
Online reservation
Choose your destination and select Check Availability. At the reservation page
fill in your arrival date, departure date, number of guests, purpose of visit,
gender, service, and pay grade. Choose accommodation and follow instructions on
the screen.
Note:
Rank will populate after you select service and pay grade.
If “Call for Availability” message displays, you must make your reservation via telephone.
For Information related to creating an online profile, password or any issue with
the website, please see Support FAQ,
contact support
If you cannot make an online reservation, please dial 1-833-NHGSERV (1-833-644-7378) for further assistance.
Phone reservation
Please dial 1-833-NHGSERV (1-833-644-7378) for further assistance.
What are civilian pay grades CV1, CV2, and CV3?
CV1, CV2, and CV3 are civilian pay grades equivalent to GS and NAF.
CV1 is equivalent to GS1 – GS13/NAF1 – NAF3
CV2 is equivalent to GS14+/NAF4+
CV3 is a CIV SES
Certificate of Non-Availability
Please dial 1-833-NHGSERV (1-833-644-7378) for further assistance with reservations or a CNA.
What are the Cancellation Policies?
Guaranteed reservations not cancelled by 1600 on the day of arrival or not checked in by 1100 the following day will be assessed one night’s room charge at the room rate reserved.
All fees collected will be charged to the credit card provided on the original reservation.
Charges are non-refundable.
How do I cancel or change a reservation?
Cancel Online: Select your NGIS and Navy Inn location. Once the location
comes up click on Check Availability. A new page will appear on the left side. Enter the email address you used
to create your profile and log in. Once you are logged in you can view your reservation. Click on the View
Reservations link. Then click on the Cancel link. If you are sure you want to cancel, choose the Ok button.
Otherwise, choose the cancel button to leave your reservation unchanged. The screen will refresh. A red icon
will appear next to the reservation letting you know your reservation is cancelled.
Cancel by Phone: Please dial 1-833-NHGSERV (1-833-644-7378) for further assistance.
Change Reservation Online: Changes to an existing reservation are not available online.
How do I speak with a Guest Service Representative?
Please dial 1-833-NHGSERV (1-833-644-7378) for further assistance.